Shipping Policy

Orders are generally processed within 1–3 business days after successful payment confirmation.

Orders placed on weekends or public holidays may be processed on the next working day.

During high-demand periods, promotional events, or holidays, processing times may be slightly longer.

Loveaera may ship to selected countries and regions worldwide.

International shipping availability depends on:

• Destination country
• Courier availability
• Product restrictions
• Customs regulations
• Local delivery serviceability

If we are unable to ship to your destination, we may contact you or cancel and refund the affected order.

International orders are generally delivered within approximately 7–20 business days after dispatch, depending on the destination.

Delivery times may vary due to:

• Customs clearance
• Courier delays
• International transit conditions
• Remote delivery locations
• Public holidays
• Weather conditions
• Import restrictions
• Events beyond our reasonable control

Estimated delivery dates are provided for reference and are not guaranteed unless explicitly stated.

Applicable shipping charges will be displayed at checkout before payment is completed.

Shipping fees may vary depending on:

• Destination
• Product weight
• Package dimensions
• Shipping method
• Courier partner

Promotional free shipping may be offered from time to time on qualifying orders.

International orders may be subject to customs duties, import taxes, VAT, brokerage charges, or other fees imposed by the destination country.

Unless clearly stated otherwise at checkout, these charges are not included in the product price or shipping fee and are the responsibility of the customer.

Loveaera does not control customs charges and cannot predict their exact amount.

Customers are responsible for complying with the import regulations applicable in their country.

Once your order has been shipped, tracking information may be sent to your registered email address.

Tracking updates may take some time to appear after dispatch.

International tracking may temporarily pause while a shipment is:

• In transit between countries
• Awaiting customs clearance
• Being transferred between courier partners

Although we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control.

These may include:

• Customs inspections
• Courier disruptions
• Weather conditions
• Natural disasters
• Political or transportation disruptions
• Public holidays
• Incorrect delivery information
• Remote delivery locations

We appreciate your patience if such delays occur.

Customers are responsible for entering complete and accurate shipping information at checkout.

Please carefully check your:

• Full name
• Street address
• City
• State or province
• Postal or ZIP code
• Country
• Phone number

If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply for reshipment.

Loveaera cannot be responsible for delivery issues caused by incorrect information provided by the customer.

Courier partners may make one or more delivery attempts depending on the destination.

If delivery fails because the recipient is unavailable, additional instructions may be provided by the courier.

Orders returned due to repeated failed delivery attempts may be subject to additional shipping or return charges.

If a customer refuses a shipment or fails to pay applicable customs duties, taxes, or import fees, the parcel may be returned to us.

Where permitted by applicable law, any shipping, return, customs, handling, or related costs incurred may be deducted from the eligible refund amount.

If your tracking information shows no movement for an extended period or you believe your package has been lost, please contact us at hello@loveaera.com.

We may work with the courier provider to investigate the shipment.

Any refund or replacement will depend on the outcome of the courier investigation and applicable shipping terms.

If your package arrives damaged, please contact us as soon as possible and provide:

• Your order number
• Clear photographs or videos of the package
• Images of the damaged product
• Shipping label, where applicable

Claims for damaged products should be submitted in accordance with our Return & Refund Policy.

Orders containing multiple products may occasionally be shipped separately depending on inventory availability, warehouse location, or shipping requirements.

You may therefore receive more than one tracking number for the same order.

Certain products may not be available for delivery to particular countries due to local laws, customs regulations, courier restrictions, or product-specific limitations.

We reserve the right to cancel affected orders where shipment is legally or operationally unavailable.

For any shipping, tracking, or delivery-related questions, please contact:

Loveaera

Email: hello@loveaera.com

Please include your order number when contacting us so we can assist you more efficiently.