Refund Policy

Every order is made to order and shipped directly from our fulfilment partner's facility. Because each item is produced just for you, we don't accept returns or exchanges for buyer's remorse, wrong size, or wrong color choices — please double-check size guides and product options before placing your order.

If your order arrives damaged, defective, or with a manufacturing/print error, email us within 30 days of delivery at hello@loveaera.com with your order number and clear photos of:

• The issue (defect, misprint, or damage)
• The shipping label
• The full item, including any tags

Once verified with our fulfilment partner, we'll send a free replacement or issue a full refund at no extra cost. You don't need to ship the original item back.

If your package is marked delivered but you can't find it, first check with neighbors and your local carrier. If it's still missing, contact us within 30 days of the estimated delivery date and we'll open a claim with the fulfilment partner. Verified lost shipments are reprinted and reshipped at no cost.

If a parcel is returned to our fulfilment partner because of an incorrect, incomplete, or unclaimed address, we'll reach out to arrange reshipment. The reshipping cost is the customer's responsibility. If you don't respond within 4 weeks of the return, the order is forfeited and no refund is issued.

Not eligible for refund or replacement. Please use the size guide on each product page and confirm your variant selection before checkout — or message us first if you're unsure.

Once an order is submitted for production (usually within a few minutes of checkout), it can no longer be cancelled or edited. Contact us right away if you spot an error and we'll do our best before it enters print.

Approved refunds are returned to the original payment method within 5–10 business days after we confirm the resolution.

This policy may be updated from time to time. The current version always lives on this page.

For shipping timelines and the full returns process, see our Shipping & Returns page.