Return & Refund Policy

You may request a return within 15 days of receiving your order.

To be eligible for a return:

• The product must be unused, unworn, and in the same condition in which it was received.
• The product must be returned in its original packaging, including any tags, accessories, manuals, or complimentary items.
• A valid proof of purchase, such as your order confirmation or receipt, may be required.
• Items that show signs of use, damage caused after delivery, or alteration may not be accepted for return.

To initiate a return, please contact us at hello@loveaera.com and provide:

• Your full name
• Order number
• Product you wish to return
• Reason for the return
• Photos or videos of the product, where applicable

Once your request has been reviewed, we will provide you with the applicable return instructions and return address.

Please do not send products back without receiving return instructions from us first.

As Loveaera serves international customers, return shipping costs, customs charges, import duties, taxes, or other fees associated with returning a product may be the responsibility of the customer unless the item received was incorrect, damaged, or defective due to our error.

Return shipping charges are generally non-refundable.

We recommend using a trackable shipping service when returning an international order, as we cannot be responsible for returned packages that are lost during transit.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at hello@loveaera.com within 7 days of delivery.

Please include clear photographs or videos showing:

• The product
• The damage or defect
• The shipping package
• The shipping label, where relevant

After verification, we may offer a replacement, refund, or another suitable resolution depending on the circumstances.

Certain products may not be eligible for return, including:

• Products that have been used, worn, washed, altered, or damaged after delivery
• Personalized or customized products
• Gift cards
• Clearance or final-sale items where clearly stated
• Products that cannot be returned for hygiene, health, or safety reasons after opening
• Items returned without authorization

Any product-specific return restrictions will be displayed on the relevant product page where applicable.

Once your returned product has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will generally be issued to the original payment method used for the purchase.

Please note that processing times may vary depending on your bank, card issuer, payment provider, and country.

Original shipping fees, customs duties, import taxes, and other international charges are generally non-refundable unless otherwise required by applicable law or the refund is due to an error on our part.

Approved refunds are generally processed by us within 5–10 business days.

After the refund has been issued, additional time may be required for the amount to appear in your account depending on your bank or payment provider.

If you would like to exchange a product, please contact us at hello@loveaera.com.

Exchange availability depends on product stock, destination, and the circumstances of the request. Additional shipping charges may apply to international exchanges.

If you wish to cancel an order, contact us as soon as possible at hello@loveaera.com.

We will try to accommodate cancellation requests before the order is processed or shipped. Once an order has been dispatched, cancellation may no longer be possible, and the standard return process may apply.

International customers may be responsible for customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

These charges are determined by local authorities and are generally not refundable by Loveaera.

If a customer refuses delivery because of customs duties, taxes, or import charges, any costs incurred for the return shipment or handling may be deducted from the refund where legally permitted.

Customers are responsible for providing a complete and accurate delivery address.

If an order is returned to us because of an incorrect address, failed delivery attempts, refusal of delivery, or unpaid customs charges, additional shipping fees may apply before the order can be resent.

Refunds for such orders may be reduced by shipping, handling, customs, or return-related costs where applicable and legally permitted.

Nothing in this Return & Refund Policy is intended to limit any mandatory consumer rights available to you under the laws applicable in your country or region.

Where local consumer protection laws provide rights that are more favorable than this policy, those mandatory legal rights will apply.

For any return, refund, exchange, or order-related questions, please contact:

Loveaera

Email: hello@loveaera.com

We recommend contacting us before returning any product so that we can provide the correct return instructions for your order and destination.

For shipping timelines, see our Shipping & Returns page.